Hybris is an e-commerce product platform used to solve a series of products involving customer experience and management. Hybris is not a single product like SAP ERP or SAP BW system, but a set of products that provide an end-to-end customer engagement experience.
SAP Hybris is also different from SAP Hybris Cloud for Customer, which is a cloud-based CRM application that has recently been renamed SAP Hybris C4C solution by SAP. Hybris provides products for commerce, billing or revenue, sales, service, and marketing, while SAP Hybris Marketing is completely different from Hybris Commerce.
The SAP Hybris contains the following distinct products named as −
- Hybris Commerce
- Hybris Revenue or Billing
- Hybris Cloud for Customer for Sales
- Hybris Cloud for Customer for Service
- Hybris Marketing
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The Hybris product line can be integrated with other SAP back-end solutions, such as SAP ERP and SAP CRM, to achieve an end-to-end customer engagement experience. Here, we mentioned five products. However, in fact, these four products as sales products and service products are part of the SAP Hybris Cloud for Customer solution.
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